+ 1 888 216 5551 sales@northbynorth.ca


NorthByNorth Corp (“NxN”) provides private messaging and Internet calling services to users in Canada (“Services”). Your calls and messages are always secured, so they can not be shared or viewed by anyone but yourself and the intended recipients.




Information you provide




Account Information. You register a phone number when you create a NxN account. Phone numbers are used to provide our Services to you and other NxN users. You may optionally add other information to your account, such as an email address. This information is secured in your account.




Messages. NxN stores your messages online for you to access for 30 days, after which your messages are deleted for your own security. Your message history is stored on your own devices.




Additional technical information is stored on our servers, including randomly generated authentication tokens, keys, push tokens, and other material that is necessary to establish calls and transmit messages. NxN limits this additional technical information to the minimum required to operate the Services.




Contacts. NxN does not have access to your contacts in your address book, this is designed to protect the privacy of your contacts.




User Support. If you contact NxN Support, any personal data you may share with us is kept only for the purposes of researching the issue and contacting you about your case.




Managing your information. You can manage your personal information in NxN application Settings. For example, you can delete your account which will remove all your data from our servers (Gear (Settings) –> Delete Account). If you need help deleting your informaton, please send us an email at support@northbynorth.ca




Information we may share




Third Parties. We do not work with third parties and do not share information with third parties.




Other instances where NxN may need to share your data




  • To meet any applicable law, regulation, legal process or enforceable governmental request.
  • To enforce applicable Terms, including investigation of potential violations.
  • To detect, prevent, or otherwise address fraud, security, or technical issues.
  • To protect against harm to the rights, property, or safety of NxN, our users, or the public as required or permitted by law.








We will update this privacy policy as needed so that it is current, accurate, and as clear as possible. Your continued use of our Services confirms your acceptance of our updated Privacy Policy.




Contact Us




If you have questions about our Privacy Policy please contact us at privacy@northbynorth.ca.




Effective as of March 3, 2020




Updated March 3, 2020